Cultural Capability, Assessment and Training
We help organisations build culturally capable, culturally safe and community-informed workplaces through evidence-based assessment, tailored learning and practical capability uplift. Working across all sectors, we support our partners to understand their current state, identify opportunities for growth and embed meaningful, sustainable cultural capability. Our approach combines organisational health checks, workforce capability assessments, co-created learning resources and tailored training programs that reflect local Aboriginal and Torres Strait Islander cultures, priorities and lived experiences. We work alongside clients and communities to ensure cultural capability is not simply learned, but embedded into leadership, decision-making, service delivery and organisational practice.
Our services include:
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Cultural capability health checks and organisational maturity assessments
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Development of bespoke cultural capability assessment tools
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Workforce cultural capability diagnostics and readiness assessments
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Culturally informed learning resources co-created with Aboriginal and Torres Strait Islander communities and stakeholders
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Design and delivery of tailored cultural capability training, workshops and leadership programs
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Cultural capability frameworks, learning pathways and implementation roadmaps
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Evaluation of cultural capability initiatives and workforce uplift outcomes
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Recommendations and implementation plans to strengthen culturally safe policies, practices and systems
Assessing a baseline and program design for national cultural capability uplift across the Department of Employment and Workplace Relations
We were engaged to design and deliver a national Cultural Capability Assessment, Health Check, and Implementation Program to strengthen engagement with Aboriginal and Torres Strait Islander peoples and communities. The multi-phase program assessed capability across knowledge, attitudes, behaviours, systems and leadership, while also building capability throughout the engagement. A key feature was a triangulated Cultural Capability Health Check aligned to the APS Cultural Capability Framework, integrating survey responses from over 1000 staff, SES interviews, 360-degree feedback sessions, focus groups, artefact reviews and workforce data across the Knowing, Doing and Being domains. Outcomes were translated into a targeted Implementation Action Plan and program design that identified priorities and established a staged roadmap for embedding cultural capability across the Department.
Building culturally responsive governance and partnership models for the Australian Nurse-Family Partnership Program, Commonwealth Government and licensed partners
We redesigned the operating and partnership model for the Australian Nurse-Family Partnership Program, a national nurse-led home-visiting initiative supporting First Nations families. By embedding culturally informed governance, strengthening accountability, and clarifying roles across 14 program partners, we delivered a future-ready model that balances national consistency with local responsiveness. Our approach included comprehensive analysis of governance, risk, and resourcing, and the design of formal partnership arrangements that improve collaboration, oversight, and long-term program sustainability, ensuring better outcomes for First Nations families.
